Contact ChinaFactoryHost
Tell us what you're trying to do. We'll tell you if we can help.
No funnel, no discovery call script. Five fields, or one WhatsApp message. If what you need is not something we do, you will hear that first.
Fastest route, and how most clients reach us. Works from abroad, and the message text is pre-filled so you do not have to write an introduction.
WhatsApp numberWhatsApp number to be published. Until then, use the form below — it reaches the same team.
Reply within 1 business day, China working hours
Inquiry form
Best when you have detail worth writing down — a category, a city, a specification, or a supplier you already have doubts about.
China time GMT+8 · we reply within 1 business day
For anything longer than a quick message, or if you prefer a written thread. Reaches the same team as the form and WhatsApp.
China time GMT+8 · we reply within 1 business day
Inquiry
Five fields, one mandatory choice.
The first question routes your message to the right person. Everything after that is whatever you think we need to know.
Tell us what you are trying to do
Five fields. We read every one and reply with a straight answer — including when we are not the right people for the job.
Got it — we'll reply within 1 business day (China Time).
Something went wrong.
Please try again, or use the contact page — it reaches the same team.
— Chenghai · ChinaFactoryHost
What happens nextYou get a reply from Chenghai, not an autoresponder. If your request is outside what we do, the reply says that and suggests who might actually help. We do not add you to a mailing list.
Working hours
China Time (GMT+8) against your clock.
Put here because timezone arithmetic is where most scheduling goes wrong.
| Your location | Time zone | Our 09:00–18:00 is your… |
|---|---|---|
| US West Coast | PST / PDT | 17:00–02:00 (previous day) |
| US East Coast | EST / EDT | 20:00–06:00 (previous day) |
| United Kingdom | GMT / BST | 01:00–10:00 |
| Central Europe | CET / CEST | 02:00–11:00 |
| Australia East | AEST / AEDT | 11:00–20:00 |
| Southeast Asia | ICT / WIB | 08:00–17:00 |
Our working day is Monday to Friday, 09:00–18:00 China Time. Overlap with North America is small — that is why WhatsApp tends to work better than scheduled calls for anything urgent.
Where we are
Zhejiang headquarters, nationwide reach.
- Home baseZhejiang — Hangzhou · Yiwu · Ningbo
- Resident teamPearl River Delta — Shenzhen · Dongguan · Guangzhou
- Reachable with noticeShandong · Hebei · Jiangsu · Fujian · Sichuan
- Working languagesEnglish · Mandarin · local dialects at site level
- Response windowWithin 1 business day, Monday–Friday GMT+8
Registered detailsStreet address, registered company name and business licence number are still to be published. Ask us for them — we will send them before you pay anything.
What we don't do
Times when you should not contact us
Honest about this too, so neither side wastes a week.
- If you only want the cheapest possible unit price and are not visiting China — a remote sourcing agent will serve you better.
- If you need a licensed product certification or a full social-compliance audit — we are neither an auditor nor a certification body.
- If your trip is inside the next ten working days and involves filming — we may still help, but permission odds drop sharply.
- If you want us to sign contracts or move money on your behalf — we will not.